American Models

Competing Visions of the Consequences of Computers and new media ensure there are significant diffferences between American models of Knowledge Management and those in Europe and Japan. In industry American models have perhaps gone further in trying to integrate customers into the Production Cycle through Customer Relationship Management (CRM) and customer Support as part of a larger trend whereby so called Personalization are intergrated into the Product Life Cycle; whereby Services become e-Services and part of the LKife Cycle and are seen as a stage towards an Experience Economy. American Knowledge management focusses more on existing knowledge of Process than on the individuals involved. Emphasis on Knowledge as Problem Solving means that Knowledge Management is more a reaction to situations than a quest to understand deeper theoriers of knowledge as in Europe and implicitly also in Japan.